Privacy policy

Who we are (the controller)

Rai Stone BV is the controller for the personal data collected through this website.

Registered office: Koning Boudewijnlaan 20A, 3500 Hasselt, Belgium. Company number: 0781.976.485. VAT number: BE 0781.976.485.

What data we collect

When you use the contact form, we process your name, email address, company (optional), selected topic, partner type where applicable, and your message.

For security and the proper operation of the website, we also process technical data such as your IP address and the time of your visit or request.

Lawful basis

For a quotation or other steps you request before entering into a contract, we process the necessary data under Article 6(1)(b) GDPR. For general business enquiries and website security, we rely on our legitimate interests in answering questions and preventing abuse (Article 6(1)(f) GDPR), while respecting your interests and rights.

How we use your data

We use your data to answer your enquiry, prepare a quotation and follow up on that conversation. We do not use contact enquiries for newsletters or other marketing, and we do not sell your data.

Retention

We delete contact enquiries that do not lead to a customer relationship no later than 12 months after the last contact. We retain data needed for a customer relationship, a legal obligation or the establishment, exercise or defence of legal claims for as long as necessary for that purpose. We retain technical data only as long as necessary to operate and secure the website, depending on the purpose and any security incident.

Sharing with third parties / processors

We use Vercel for hosting, Resend for email delivery and Google Workspace for the mailbox to operate the website and handle contact enquiries. Cloudflare manages DNS and may process technical data for that purpose; DNS management does not receive the contents of the contact form. Enquiries are not automatically forwarded to a CRM or external commercial partners. Providers may also process data outside the European Economic Area. Such transfers are subject to applicable safeguards, such as an adequacy decision or the European standard contractual clauses.

Your rights

You can ask us to access, correct, erase or restrict your data. You can object to processing based on legitimate interests and request data portability where the legal conditions are met. Contact info@rai-stone.com to exercise these rights.

Contact / data protection officer

We handle privacy enquiries and requests ourselves at info@rai-stone.com. Rai Stone BV has not appointed a separate data protection officer (DPO).

Complaints

You have the right to lodge a complaint with the Belgian supervisory authority, the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), at gegevensbeschermingsautoriteit.be.